Truist Bank review 2025: Full suite of account options but with a big disadvantage
Truist Bank
Truist Bank
| Checking accounts | Starting at $5 per month (avoidable) |
| Savings accounts | Starting at $0 |
| CD rates | Earn up to 3.25% |
Savings accounts
Truist offers two savings accounts: The Truist One Savings and Truist Confidence Savings account. Both are interest-bearing accounts, but neither is a high-yield savings account, offering just 0.01% APY.
The Truist One Savings account has a $5 monthly maintenance fee, but it can be easily waived. The Truist Confidence Savings, on the other hand, doesn’t have a monthly maintenance fee—but you must have a Truist Confidence checking account to open it.
Truist One Savings
- Minimum opening deposit: $50
- Monthly fee: $5 , avoidable with one of the following:
- A minimum daily ledger balance of $300
- Schedule a recurring preauthorized internal transfer of $25 or more per statement cycle into the account
- You are under the age of 18
- You own a Truist checking account
- APY: 0.01%
- Monthly transaction limitations: 6 transactions allowed (then a $5 penalty per transaction, up to 6)
Truist Confidence Savings
- Minimum opening deposit: $25
- Monthly fee: $0
- APY: 0.01%
- Monthly transaction limitations: 6 transactions allowed (then a $5 penalty per transaction, up to 6)
Bank details checked Nov. 19, 2025.
Money market accounts
The Truist One Money Market Account has an appealing 3.40% APY promo rate for new customers—but a standard APY of just 0.01% makes this far from one of the best money market accounts available. Also note that the top rate will vary based on your zip code.
While this account gives you more ways to access your money than a standard savings account (namely, a debit card and checks linked to your MMA), you’ll still be restricted to six withdrawals per billing cycle.
Bank details checked Nov. 19, 2025.
Certificates of deposit
Truist Bank offers loads of CD options, from seven days to 60 months. The only competitive Truist CD rates come from its two CD specials, however.
Truist CDs require a minimum deposit of $1,000 for most of its CDs, including its CD specials. The exception is for terms from seven to 31 days, which require a $2,500 minimum deposit.
Truist doesn’t allow you to open CDs online. You’ll have to head to a branch or call.
Bank details checked Nov. 19, 2025.
Other services Truist Bank offers
Truist is a full-service bank, offering many other banking options in addition to deposit accounts:
- Credit cards: Truist has a variety of cash rewards, travel rewards, low rate, premium rewards, and secured credit cards.
- Personal loans: Truist offers personal loans through LightStream. You can take out unsecured personal loans from $5,000 to $100,000.
- Vehicle loans: Borrow as little as $3,500 for a vehicle purchase—and up to $2 million, depending on what you’re trying to buy.
- Mortgage and refinance loans: Take out a personal mortgage, refinance, apply for a FHA, VA loan, etc.
- Business banking: Whether you need a small business loan or a simple business checking account, Truist can help.
- Financial and retirement planning: Truist retirement specialists can guide you through retirement planning with marketing insights, stock screening, individual retirement accounts (IRAs), etc.
- Insurance: Truist offers nearly every kind of insurance you could want, including home, auto, motorcycle and ATV, boat, marine, RV, and flood.
Online banking
Truist offers a complete digital banking experience, enabling more than just standard bill pay and electronic transfers. You can pay friends with Zelle, add Truist cards to your digital wallet, and more. Truist also offers insights on your spending habits and alerts you about payment due dates.
The Truist Bank platform and customer support
In addition to its website, Truist offers a highly rated mobile app, averaging 4.8 stars on both Google Play and the Apple App Store with more than 1.3 million reviews.
You can reach Truist customer service by phone at 844-487-8478 from Monday to Friday between 8 a.m. and 8 p.m. and on Saturday between 8 a.m. and 5 p.m. Sunday only offers 24-hour automated assistance.
Alternatively, you can also schedule an appointment with your local branch using an online booking form.
Is Truist Bank secure?
Truist Bank implements advanced security measures to keep your data safe, including encryption, firewalls, and account alerts whenever it suspects something fishy. You can also opt into additional security measures, such as biometrics and various card controls.
Truist is also FDIC-insured up to $250,000 per account owner per ownership category.
Truist Bank user reviews
Online ratings surrounding financial institutions are almost always abysmal, as customers typically find their voice after complications instead of a seamless banking experience. This may explain why Truist currently has a 1.2-star rating on Trustpilot.
Positive comments mostly come from customers who do their banking in person, mentioning helpful and nice staff. On the flip side, many customers of Truist complain that the bank freezes their accounts frequently due to fraud suspicions—while also allowing fraudulent charges and making it difficult to recoup lost money.
Again, these are likely anecdotal, but something to keep in mind. Forums like Reddit offer positive user reviews with the bank, citing no issues at all, a seamless app experience and great customer support. Commenters also enjoy the checking account intro offer.
Compare Truist Bank alternatives
If Truist doesn’t quite offer what you’re looking for, here are two alternative institutions that might. Those comfortable with online-only banking may prefer Axos for its generous rates, while those seeking an in-branch experience might be well served by Citizens Bank.